Help Center

FAQ

1. Shipping Details

Section 1.1 - Do You Ship Internationally?

Section 1.2 - Shipping and Handling

Section 1.3 - Shipping Prices and Fee's

Section 1.4 - Process and Shipping Duration

2. My Order

Section 2.1 - How do I check the status of my order?

Section 2.2 - Can I add/ remove/ change items from an existing order?

Section 2.3 - Can I change my shipping service on an existing order?

Section 2.4 - Can I change my shipping address on an existing order?

Section 2.5 - Security

Section 2.6 - Payment Methods

3. Returns & Exchanges

Section 3.2 - How do I return an item?

Section 3.3 - Do I have to pay to return an item?

Section 3.4 - Do I have to send back the old products?

Section 3.5 - When I send back products do I need to use a specific carrier?

4. Wholesale

Section 4.1 - I own a store and would like to carry NuoPets' products, what should I do?

Section 4.2 - I would like to distribute NuoPets' products in my country, who should I contact?

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