Once an order is submitted, if you need to update items on your order please contact us as soon as possible. The easiest way would be to create a new order with your updated items and cancel your existing order.
NuoPets adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
If you're wanting something else, go ahead and place a new order so your pet can get some new stuff asap! Place the item(s) in a package and indicate on a note your order #, email address and reason for returning. Send the product to:
Satelite Mansion Room 1503
Gaoxin South 9th Road, Nanshan District
Return shipping is not covered by NuoPets. Once we receive the item(s), we'll issue your refund. Easy! If you have more questions please feel free to send an email to firstname.lastname@example.org
In order to receive a refund you must return the old product back to NuoPets. It must be in resellable conditions for the refund to be eligible. The customer must cover the minimal shipping charges to get the product back to us. In case a product is destroyed, please contact us first and we will give more detailed instructions. We recycle all returned products that are damaged.
The short answer is no. Since you must cover the shipping charges to get the product back to us you can choose whatever carrier you want. On the other hand, if you want the product to actually arrive to us we'd suggest using a carrier with available tracking numbers so we can track your return shipment. A smart thing to do would be to get insurance for the shipment, just in case, although not necessary. We're not responsible for a product that never makes its way back to us.
We have distributors around the world that are ready to supply our products to your store. For a complete list of them, please send us an e-mail at email@example.com. We will do our best to answer every e-mail in a timely manner.